Illoura College is committed to:

• providing fair and equitable access to training and assessment;
• respecting cultural, religious, linguistic and individual differences;
• supporting students with disability or additional learning needs;
• providing reasonable adjustment where appropriate;
• identifying and responding to barriers affecting participation;
• using inclusive learning materials and teaching practices;
• maintaining an environment free from discrimination, harassment and bullying;
• protecting students’ privacy, dignity and confidentiality; and
• referring students to appropriate support services where required.

Access and inclusion support may assist students who:

• have a disability, injury or health condition;
• experience mental health or wellbeing concerns;
• have a learning difficulty or neurodivergent condition;
• require Language, Literacy, Numeracy or Digital support;
• have limited English language skills;
• have caring or family responsibilities;
• are experiencing temporary medical or personal circumstances;
• require cultural or religious consideration;
• are returning to study after an extended period;
• experience difficulty accessing facilities, equipment or digital systems; or
• face another barrier affecting participation in training or assessment.

Students do not need to wait until a concern becomes serious before requesting support.

Reasonable adjustment means changing how training or assessment is accessed or conducted so that a student can participate on an equal basis.

Illoura College will consult with the student and may consider:

• the student’s individual circumstances;
• the nature of the disability, condition or support need;
• information provided by the student or a relevant professional;
• the essential requirements of the course or unit;
• work health and safety obligations;
• the effect of the proposed adjustment on the student and others;
• available facilities, resources and technology; and
• whether the proposed adjustment is reasonable and practical.

Supporting documentation may be requested, such as a medical certificate, practitioner recommendation or accessibility plan.

An adjustment may not be approved where it would:

• remove an essential competency requirement;
• compromise the integrity of the qualification or assessment;
• create an unacceptable health or safety risk;
• cause unjustifiable hardship;
• breach a legal, licensing or regulatory requirement; or
• fundamentally change the nature of the course.

Where a requested adjustment cannot be provided, the College will discuss other reasonable options with the student where available.

Students may receive assistance with:

• speaking and listening;
• reading and understanding written information;
• writing and numeracy;
• using computers and online systems;
• accessing Moodle and digital learning resources; and
• understanding learning and assessment instructions.

Support may include additional explanation, learning resources, practice activities, digital assistance, adjusted learning strategies or specialist referral.

Students may discuss reasonable needs relating to:

• religious observance and prayer requirements;
• cultural practices and cultural safety;
• dietary requirements;
• clothing or personal presentation;
• gender-sensitive arrangements; and
• significant cultural or religious events.

Requests will be considered fairly while taking into account course requirements, safety obligations, timetables and available resources.

Students who experience difficulty accessing a classroom, workshop, kitchen, equipment, online platform or learning material should contact the College early.

• accessible rooms or entry points;
• suitable seating or equipment;
• digital or enlarged learning materials;
• Moodle access assistance;
• information in a clearer or alternative format;
• accessible amenities; or
• another reasonable method of participation.

Illoura College does not tolerate unlawful discrimination, harassment, sexual harassment, bullying, vilification or victimisation.

A student who experiences or witnesses inappropriate conduct should report the matter to a trainer, Student Support Officer or reception staff.

Information provided when requesting support will be treated respectfully and as confidentially as reasonably possible.

Information may be shared where:

• required or authorised by law;
• necessary to protect a student or another person from serious harm;
• required to meet regulatory obligations; or
• necessary to manage a serious health or safety risk.

A student may raise a complaint where they believe they have:

• experienced discrimination, bullying or harassment;
• not been treated fairly;
• been denied reasonable adjustment without proper consideration;
• not received appropriate access to support;
• had their privacy handled inappropriately; or
• been disadvantaged because they requested assistance.

Students may appeal a decision relating to reasonable adjustment, access arrangements or another matter affecting participation. Students will not be disadvantaged for raising a concern in good faith.