Students experiencing difficulties with their studies may receive assistance with:

• understanding course content and assessment instructions;
• study planning and time management;
• assessment preparation, feedback and resubmission;
• using Moodle and other digital learning systems;
• accessing learning materials and practical resources;
• attendance, participation and course progress; and
• completing the course within the expected duration.

Where a student is at risk of not meeting course requirements, Illoura College may develop an individual support or intervention plan.

Students may be assessed before or during their course to identify whether additional Language, Literacy, Numeracy and Digital support is required.

• reading, writing and numeracy assistance;
• additional explanations and learning activities;
• computer and Moodle support;
• additional practice opportunities;
• adjusted learning strategies; and
• referral to an appropriate specialist service.

Students with a disability, injury, health condition, learning difficulty or other individual need may request reasonable adjustment.

Adjustments may change how training or assessment is accessed, but they cannot remove or alter the competency requirements of the relevant unit or qualification. Each request is considered individually and supporting information may be required.

Personal, social, health, family, accommodation or financial difficulties can affect a student’s wellbeing and ability to study. Illoura College can provide initial guidance and referral to suitable external services.

Eligibility and availability vary between services. Some external providers may charge fees.

Support may include information and referrals relating to:

• Australian education and assessment expectations;
• cultural adjustment and community life;
• accommodation and transport;
• health and Overseas Student Health Cover;
• personal safety and emergency services;
• employment rights; and
• course progress and attendance responsibilities.

Illoura College is not involved in students’ private employment arrangements and cannot provide employment or legal advice or represent students in workplace disputes.

Illoura College cannot provide legal, migration or visa advice. Students may contact the following services for information or assistance.

For immigration assistance, contact the Department of Home Affairs, a registered migration agent or an Australian legal practitioner authorised to provide immigration assistance.

International students should carry photo identification and Overseas Student Health Cover details when attending a medical service. Fees may apply.

Students may raise concerns about training, assessment, support services or treatment by Illoura College. A student will not be disadvantaged for making a complaint or lodging an appeal in good faith.

Support information is generally shared only with people who need it to arrange assistance. Information may be disclosed where required by law, regulatory obligations, or where there is a serious concern for the safety of the student or another person.